I lost my temper with Mr Unable To Multitask today and in a very VERY controlled but clearly very angry way, told him that I thought what he was telling me was absolutely shite and if I responded to the complaint the way he wanted me to, the complainant (is that even a word?) would come back and within seconds to yell about how shabby our response was. He took it rather well, I must say. Did I mention that next week is his week to monitor the Case Management Worklist? I'm anticipating it with glee.